Personal account is an important part of the service - it is used to control your phone's protection. It is automatically created at vf.radarsmart.com.ua for every subscribed customer.
In Personal account, you can:
1) Modify and add information in your user profile;
2) Track the real-time location of your phone on the map and review the history of tracked locations;
3) Activate the screen locking and sound alarm on the phone in case of its loss;
4) Receive and review the photos got by a photo capture function from cameras of the lost phone;
5) See the service use history including sent and performed requests.
As you can see, Personal account will help you to find and protect your phone as fast as possible and to be on the track with its protection.

When the phone is lost, first of all, we recommend to lock its screen. For Android devices, you can do it by contacting us or by yourself - you can lock the phone remotely from your Personal account and set up a unique one-time password for unlocking. Right after, a protection lock screen will be displayed on the locked phone: it will contain device ID, our support contacts and request to return a phone for reward. For iOS devices, we recommend using iCloud device locking and after this, inform us about the phone loss.

For Android devices, you can set up the frequency of phone geolocation determination in app settings, in both regular and locked states. For iOS devices, this function is available in Personal account. Also, in Personal account, you can get a realtime phone location and review the phone's location history.

We don't have the restrictions for the number of times we will perform the return of your phone within the service duration period. We fix the statistics of our clients losses and usually, the phones are lost no more than 1-2 times a year. But in some exceptional cases, RADARME has the right to limit the number of service provision to the customer.

If your phone is lost and not found within 14 days, you will receive a financial compensation according to your subscription. Just don't forget to inform us about the loss at once. Compensation will be granted in case if the app was installed on the lost phone, the service was activated more than 30 days ago, and the customer has addressed the police.
The list of the documents required to receive compensation:
• Passport and ID copies;
• Warranty card copy or a photo of lost phone package with IMEI - it is required to confirm that you are the owner of the phone;
• Extract about the registration of URPI (Unified Register of Pre-trial Investigations) request.
After you send the documents, you receive an application where you need to fill out the bank details for compensation transfer, and the set of these documents is sent to the insurance company. Financial compensation is provided to the customer within 3 days after a two-week period from the moment of the call center request.